Payments & Refunds
Understand how booking payments, refunds and late cancellations work.
Quick Answer
Your payment is held securely by Siila and only released to the organiser after your session takes place, so you can book with confidence.
- Booking - payments are processed securely through Siila at the time of booking
- Refund requests - cancel up to 48 hours before your session for a full refund, processed directly by Siila
- Late cancellations - within 48 hours, the organiser's own cancellation policy applies
- Questions? - reach out to [email protected] and we'll help
