Siila Support

Answers to the questions we get most — and a real person when you need one.

Need help?

We reply within 2 working days.

Using Siila

Booking, refunds and the basics.

Is Siila free?

Yes. Siila is free for students. You only pay for the classes and events you choose to join.

How does booking work?

Depending on the teacher, you can book and pay in Siila, book through the teacher's own website, or tap “Notify me” to let the teacher know you are interested.

Refunds

For events paid through Siila: a full refund up to 24 hours before the event starts, which you can take yourself from Invoices in your account.

Within 24 hours of the event, the teacher's own cancellation policy applies. Donations are not refundable.

For events booked on a teacher's website, contact the teacher directly.

Language

The app is in English for now. The Portuguese version is on its way.

App not working?

Update to the latest version from the App Store or Google Play. To see classes near you, allow location access in your phone settings.

Still stuck? Email hello@siila.org with your phone model and a screenshot.

Your account and data

Delete your account, or get a copy of your data.

Delete your account

In the app: open the You tab, tap the menu, then Delete account. Or email hello@siila.org from the address linked to your account.

We delete your account and personal data within 30 days, except what the law requires us to keep — billing and invoice records, for example, which we must hold for up to 10 years.

Your data

To get a copy of your data or correct it, email hello@siila.org. We answer within one month. Details are in our Privacy Policy.

Safety

Reporting people and illegal content.

Report someone

Open their profile, tap the menu, then Report. The same option is on events, communities and organisation pages. Our team reviews every report.

Report illegal content (no account needed)

Email hello@siila.org with the link to the content and why you believe it is illegal. We review every notice and let you know what we decided.

For teachers

Joining Siila and what it costs.

How do I join Siila?

Write to hello@siila.org. Our team meets every teacher, checks their certificates and reviews their content before adding the verified badge. We set up your profile and publish your events for you.

What does it cost?

Free to join. You then choose a small commission per booking or a flat monthly plan.

Health

What Siila is, and is not.

Is Siila medical advice?

No. Siila supports your wellbeing practice and does not replace medical advice. If you have a health condition, speak to a professional before starting something new.

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