Payments & Refunds
Understand how payment protection and refunds work when joining sessions.
Quick Answer
Your payment is held securely by Siila and only released to the organiser after your session takes place.
The same protection applies when you join someone else's session as a participant
- Refund requests - cancel up to 48 hours before for a full refund, processed directly by Siila
- Late cancellations - within 48 hours, the organiser's cancellation policy applies
